FAQs

Before a job can commence a 50% deposit payment of the total quoted amount is required. Paying this deposit indicates that the client has read and agreed to our Terms & Conditions and constitutes an agreement to commence work on the project.

Clients agree to pay a deposit of 50% of the total quoted amount and to pay the outstanding balance within 15 days of the delivery of the completed work.

In the case of digital files, customers are required to pay all outstanding invoices in full before the data is delivered. All outstanding amounts must have been received into Slate Creatives’ bank account before the delivery of final resolution files, although low-resolution proof files will be supplied at our discretion.

All deposit payments are non-refundable.

Each job includes an estimated upon length of time for changes and revisions. Clients will be advised when they are nearing the end of the changes included in the quoted price.

Changes outside the scope of the quote will be charged at $160/hr. Changes must fall within the scope of the initial brief.

Our standard turn around time for projects is 3 working days unless otherwise specified in the project timeline or in writing to the client. There is an additional 50% price increase for projects that require a turnaround of fewer than 48 hours as it requires us to reschedule planned work and/or work outside of our trading hours.

Payments to Slate Creative are to be made via direct debit to our bank account within 15 days of invoicing. Please use your Job Reference from your invoice so that we are able to identify your payment.

All payments are non-refundable, even if the deliverables were not used by the client. All fees shall be in Australian Dollars and are subject to the addition of GST.

Name: Slate Creative Pty Ltd
Bank: Bank West
BSB: 302-984
Account: 013 8750

For invoices not settled within the agreed upon credit terms, we reserve the right to charge interest on the overdue debt at 15% per annum of the overdue amount. Any interest will be added to the account at the end of each month and form part of the principal debt.

Slate Creative reserves the right to discontinue services or take down a website permanently if an account payable is continually overdue and all future work will be invoiced upfront to eliminate on-going payment issues.

Clients agree to provide timely responses (which we define as 2 business days) to Slate Creative after receiving status notifications, work for review or requests for information. We will use all reasonable efforts to meet quoted completion dates, however, we will not be liable in cases of late reporting, nor shall lateness be deemed to be a breach of contract or an act of negligence.

If the project is delayed due to the client not delivering timely responses we will inform you in writing that your job will be put on hold which will incur additional costs as outlined below.

Projects put on hold or cancelled by the client during production will be invoiced at our full hourly rate based on the number of hours worked and our outlay on materials. If the job is put on hold for more than 30 days there will be a $60 recommencement administration fee applied.

Upon payment of the final invoice for work completed, Slate Creative transfers the rights of the final finished designs to the client. This includes all finished designs and not preliminary sketches, visualisations or concepts.

Slate Creative shall perform the agreed-upon services with all reasonable care, skill and diligence to the best of our ability and in accordance with best practices within the industry.

We charge project rates rather than an hourly rate. We believe in being paid for executing our knowledge to reach an agreed upon outcome.

We prefer to be contacted via email when possible. This allows for feedback and changes to be put in writing so that we can refer back to it later on as well as allowing us to spend as much time working on our client’s projects as possible. If you would like to arrange a time for a phone discussion please contact us via email.